I’m very please with their customer service! They answer questions quickly and return quotes in a timely manner. The sales reps are eager to search out and find any part you need.
Most of this isn't Tracks teeth fault but it's still frustrating!
I called and ordered a set of replacement tracks for my mini excavator two weeks ago.
And I questioned them a couple times about my concern that the ones they shipped weren't the correct ones.
But they assured my the manufacturer said they were.
So they arrived on time in 3 days like they said.
And again I called them and explained that were were definitely not the correct ones.
So they contacted the manufacturer and they said they screwed up and they located the correct ones of course $500 more.
But at this point the mini is down still and it's been a week.
So they shipped them and the were supposed to arrive last Wednesday but they have been stuck in transit at FedEx. In Portland since last Thursday morning.
And I still waiting for 5 more days.
Omg this is so frustrating they are quick to take your money but then you have to sit and wait .
I had just about given up trying to find the top carriage roller for my excavator. I had returned wrong parts five times. When looking on internet I discovered your webpage. I called the number. The service was excellent. The part was a perfect match. If I need parts for equipment, I'll call TracksNTeeth first.
Sales man was great and answered all questions!!
Parts were in stock and shipped prompt
I have placed several orders over the past couple years. I have always received a fast and accurate response. The right parts have been delivered promptly without any drama. TracksNTeeth provides great service.
After placing order, was told would ship next day. Was two days later before it was shipped. Was told 2 to 3 days to receive. It was 5 days before receiving order.
Good prices, fast delivery, good service over the phone. Email not so much
Everything was spot-on and delivered from Texas quickly. There were no fitment issues. I highly recommend TracksNTeeth and will use them for all my equipment parts from now on. Thank you!
I own/operate a Logging & Land Development company in Western Kentucky, I have used TracksNTeeth several times for undercarriage parts and other heavy equipment parts. Each time I have used this company I have been pleased. Their parts are in stock and offered at a fair price, delivery has always gone smooth and I will use these guys again. Keep up the good work!
Great service and follow thru with kevin doing more business as we speak ! Only one issue which could get tracking info to insure someone on my end is Avaialble and looking for delivery day of drop to ensure no missed or redelivery fees
We ship parts from 60+ shipping locations across the US. So, we will always give you the best options for lead times and freight costs available based on your order.